Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help. We have a [14] day money back guarantee with a 30% restocking fee. 

All claims, including returns, damages, lost/stolen items, and incorrect products, must be made within [14] days of delivery. No exceptions will be made. We do not offer refunds or replacements when customers enter the wrong shipping address.

  • Unworn and unwashed merchandise can be returned or exchanged within [14] days from the date of receipt if accompanied by original tags and packaging.
  • All online order returns, refunds and exchanges must be made through our returns process through our customer service team via hello@totallyunwrapped.com.
  • Please note, any health/wellness items cannot be returned or exchanged.

Returns

  • You have [14] days from the date of receipt to return an item for a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags and packaging.
  • Some types of items (e.g., personalized/custom products, sale/clearance items, etc.) cannot be returned. Please see our [non-returnable items] section for more details.
  • Totally Unwrapped reserves the right to refuse returns past the 14-day period from the date of delivery.

    Refunds

    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, a refund will be issued to your original method of payment within [7-10] business days.
    • Shipping costs are non-refundable.

    Exchanges

    • If you need to exchange an item, contact us at hello@totallyunwrapped.com. We will process your exchange once the original item is received and inspected.

    Shipping

    • You will be responsible for covering the shipping costs of returning your item unless the product was defective or incorrect.

    Non-returnable items

    • Gift cards
    • Custom-made products
    • Digital downloads
    • Intimate apparel
    • Sale/Clearance Items
    • Health/Wellness Items

    How to initiate a return:

    • Contact us at hello@totallyunwrapped.com with your name, order number, and the reason for your return.
    • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address. Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns back to the address on the shipping label from which it came.
    • If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

       

      For any questions, feel free to reach out at hello@totallyunwrapped.com or through the contact form below.